Christine Porath, PhD, is an associate professor at the McDonough School of Business at Georgetown University. Her research focuses on leadership, organizational culture and change and has been featured worldwide in over 750 television, radio and print outlets, including 20/20, Academy of Management Journal and Harvard Business Review. She has written articles for the New York Times Sunday Review and the Washington Post and blogs for Harvard Business Review, and she is the co-author of The Cost of Bad Behavior. Porath frequently speaks at various organizations and conferences, including Google, United Nations, Human Resource Leadership Forum, Department of Justice, NSA and the Air Force on how they can benefit their performance, creativity, well-being and health.
Porath will present Civility Pays. Her presentation will explore how, while leaders are implementing initiatives to cut costs and maximize productivity, chances are they are missing a potentially devastating expense: the cost of incivility. As employees exchange seemingly inconsequential inconsiderate words and deeds, productivity and collaboration plummets and norms are shredded. And the effects of incivility flow to customers and external stakeholders, damaging relationships and influence. She will discuss the varied ways incivility wrecks performance and robs the bottom line and touch on some fundamentals of civility and share recommendations for what leaders should do to enhance their effectiveness and craft a more civil, thriving work environment.
Sponsored by the Foundation of the Association of Legal Administrators